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CAREERS


We're always looking for smart, talented, motivated, hard-working slackers.

If you think you have something to offer, contact us here.



CUSTOMER EXPERIENCE ASSOCIATE

Criquet Shirts is looking for a Customer Experience Associate to help take our brand to the next level.

In a world of Southern Prep and East Coast Classic, Criquet has an easygoing, fun-loving Austin spirit all of its own. Guided by memories of collared shirts from early days in prep school, and by well-worn hand-me-downs from dads, uncles and others, we created what Details Magazine dubbed “The Perfect Polo”. Our line has since expanded to include button downs, sweaters, and knit shirts all developed with the same mindset of creating classically-inspired clothing that embodies effortless style.

With an e-commerce retail model, we pride ourselves on the quality of our product and customer service, and have extensive growth planned for the coming years. From the Clubhouse in Austin, we continue the quest to build a brand that will keep our customers looking sharp and ready to relax at the clink of a glass.

This position reports to our Head of Customer Experience as well as co-founders Billy and Hobson. The primary role of the position is to address the various needs of customers as well as maintain the day-to-day functions of the office. As an integral member of a small company, you will also work cross-functionally with Marketing, Operations, Finance, and Design and will be involved in making team decisions.


Job Responsibilities Include:

Assist customers by providing product and service information and solving issues or questions

Have a “special way” with customers

Process customer financial adjustments and collect / analyze reports for returns / exchanges / other data

Facilitate and execute corporate and group orders

Manage the running of the Clubhouse (our office) on a day-to-day basis, which will include:

Regularly performing showroom inventory analysis and placing re-stock orders from our shipping center

Assisting walk-in customer traffic with purchases and any other Criquet-related matters

Making sure the Clubhouse is kept in orderly fashion and stocked with essential materials (yes, that includes beer)

Contribute to the team with related and additional tasks as needed


Qualifications:

Possess a bachelor’s degree in communications, English, business, or related field

Exceptional written and communication skills

1-2 years in a customer experience related position is preferred

Knowledge of MS Office suite (Word, Excel, PowerPoint, Outlook); able to use Mac and Microsoft; ability to learn new databases quickly

Works efficiently and in a timely manner

Passionate about working in a fun, fast-paced, eCommerce start-up

Able to bring fresh, new ideas to the Criquet team

Experience in retail is a plus